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Product Manager - Customer Engagement

Ballerup, DK, 2750

 

At KMD, we build digital solutions used by millions of people around the world. These solutions are the digital foundations of our most important institutions, from governments and public services to financial industries and private companies. Our mission is to ensure that they are reliable, accessible, and efficient.

We believe that the future is what you make it. So a career at KMD is a career with purpose and freedom. One where you’ll have a direct hand in improving the lives of people, while being empowered with the resources and autonomy to shape the course of your own professional journey. 

About the job:

 
In the KMD Case Management business area, we are responsible for products and compliance within case and document management. We come from a foundation in Case and Document Management, moving into into a Low Code Application Platform (LCAP) KMD WorkZone, working with processes in areas that deal with people, cases and documents. We are a central player in the Danish market having  international ambitions where we cover a wide range of clients within the Central Administration, Municipalities, Universities, and Security area. 


What you will be doing:


As a Product Manager for Customer Engagement, you will be responsible for bridging the gap between customers' wishes and requirements in tenders and contracts and tying these together with our various product tracks ensuring the right innovation on the platform.


You work to solve the customer's specific challenges and – in collaboration with other product managers or departments in KMD and NEC – you will find the right solutions to expand the platform with relevant building blocks.
As a Product Manager you are expected to be able to actively participate in sales and conference presentations and present KMD Case Management.


You will be working with many stakeholders internal and external requiring good stakeholder management skills in order to succeed in the role. 


Responsibilities:

 

  • Coordinating with customers on tender requirements to the platform.
  • Ensure scope is defined correctly and bridged from customer to Platform.
  • Coordinate with Tech Teams and Platform Teams to ensure correct specified scope.
  • Ensure Proper Estimates in collaboration with development.
  • Ensure milestones are met and aligned with customer expectations.

 

You are:

 

  • You have a background as a product owner, business specialist or project manager.
  • You are outgoing and used to facilitating and conducting dialogues with customers.
  • You thrive on innovation and have great drive to run your tasks yourself within the framework that is in place.

 

Recruitment process:

 

  • Phone conversation with Recruitment Partner
  • Technical interview with the Hiring Team
  • Cognitive test and personality analysis followed by feedback session
  • Offer

 

Life at KMD: 


Our workplace reflects our values, and we work hard to create a welcoming and inclusive space where everyone is free to be themselves.


Well-being and autonomy are important to us. So we provide you with everything you need to shape your own career and feel fulfilled.


Product management is a career path at KMD with good possibilities to develop in the role. 

 

Benefits:
Want to know more about the role? Feel free to contact hiring manager:  Lasse Hende Nørgaard - LEN@KMD.DK

 

KMD (an NEC company) is committed to providing equal opportunities. Hence, we invite all qualified interested applicants to apply for career opportunities. At KMD all aspects of employment and cooperation including the decision to hire/cooperate with will be based on merit, competence, performance, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected under local anti-discrimination legislation.

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